Privacy Policy

Last updated: 7 July 2026

Tag n Ride ("we", "us") provides cashless taxi payments and the SafeRide safety system for passengers, drivers, and fleet owners in South Africa. This policy explains what data we collect, why, and how it's protected. It applies to our web app, mobile app, and this website.

This is a working draft written to reflect what the product actually does. It has not yet been reviewed by a lawyer for POPIA (Protection of Personal Information Act) compliance — have it reviewed before relying on it as a final legal document.

Information we collect

Account details: name, phone number, and role (passenger, driver, or fleet owner).
Identity verification (KYC): ID documents and photos submitted by drivers for verification.
Payment data: wallet balance, transaction history, and linked bank details for withdrawals. Card payment processing is handled by our payment partner, Stitch — we never store your full card number.
Location data: while a SafeRide trip is active, we collect GPS location to track the route and to respond to emergencies. Location is not collected outside of active trips or SOS requests.
Emergency contacts: names and phone numbers you choose to add to your safety profile, used only to notify them during an incident or SOS.
Device and usage data: basic technical information (device type, app version) used for security and debugging.

How we use your information

To process payments between passengers and drivers.
To verify driver identity before enabling them to receive payments.
To power SafeRide: live trip tracking, the emergency SOS button, and incident response by our safety team.
To detect and prevent fraud, and to freeze or restrict accounts showing suspicious activity.
To respond to support requests sent to support@tagnride.app.

Who we share it with

Payment processing: Stitch, our licensed payment partner, to process top-ups and withdrawals.
SMS delivery: BulkSMS, to deliver emergency alerts to your emergency contacts and to send account notifications.
Emergency services: location and trip details are shared with Police/Ambulance services only when you trigger an SOS request.
We do not sell your personal information to advertisers or third parties.

How we protect your data

PINs are hashed with bcrypt and are never stored or transmitted in plain text.
All traffic between the app and our servers is encrypted with TLS.
Every transaction and administrative action is logged in an audit trail.
Access to sensitive admin actions requires a separate danger-PIN, and repeated failed attempts trigger a temporary lockout.

Your rights

Under POPIA, you have the right to access, correct, or request deletion of your personal information, and to object to certain processing. To exercise any of these rights, email us at support@tagnride.app. We may need to verify your identity before actioning a request, and some data (e.g. transaction records) may need to be retained to meet financial recordkeeping obligations even after an account is closed.

Data retention

We retain account and transaction data for as long as your account is active and for a period afterward as required by financial and tax record-keeping regulations. Location data from SafeRide trips is retained only as long as needed for safety and incident investigation purposes.

Children

Tag n Ride is not intended for use by anyone under 18. We do not knowingly collect information from minors.

Changes to this policy

We may update this policy as the product evolves. Material changes will be reflected here with an updated date at the top of the page.

Contact us

Questions about this policy or your data? Email support@tagnride.app.